Downtown Anchorage seen with the Alaska Range to the north.
Ken Graham

Visitor Information Center Lead - Visit Anchorage

Friday, January 10, 2020

In accordance with the Visit Anchorage mission, this position works 30 hrs/week under the direct supervision of the Visitor Services Director to manage and supervise Visit Anchorage’s comprehensive volunteer programs and paid staff to provide service to visitors in Visit Anchorage’s visitor information centers.

To apply, download and complete the application and send with your resume and cover letter to Nedra Anderson by email at nanderson@anchorage.net or mail to 524 West Fourth Avenue, Anchorage, Alaska 99501.

Essential Job Functions:

  • Provide visitor information services to Anchorage visitors, residents and Visit Anchorage members by supervising and supplying two VIC’s (Log Cabin and Downtown Visitor Center) 362 days per year. May include airport location duties as needed
  • Provide visitor services at other visitor information stations (i.e. cruise ship passenger service)
  • Schedule and oversee volunteers and seasonal part-time staff; in cooperation with Visit Anchorage Visitor Services Director
  • Develop and maintain volunteer retention efforts and programs with Visitor Services Director
  • Provide on-site training to volunteers as outlined by the Visitor Services Director by maintaining and updating familiarization tour binder, and personally interacting with volunteers on a consistent basis
  • Provide information to the Visitor Services Director for recognition program for volunteers internally, locally and nationally
  • Compile and distribute Visit Anchorage member and event information on an on-going basis to all VICs; ensure in-house resource information and materials for distribution to visitors are correct, current, and are of good visual and content quality
  • Manage the brochure and visitor guide program for the VICs
  • Assist Visitor Services Director as needed in compiling data related to visitor numbers and other information reported in quarterly President’s Report
  • Assist Visitor Services Director as needed including First Fridays, monthly volunteer in-services, orientations, Open House, block parties and other events and programs as needed
  • Contributes to the MDS annual plan and initiatives as assigned
  • Model the Visit Anchorage Core Values in the performance of all job functions
  • Performs other related duties as assigned

Essential Knowledge, Skills, and Experience:

  • Completion of high school degree or similar vocational experience and a minimum of three (3) years experience in management, customer service and supervising volunteers
  • In-depth experience in a volunteer, people management and customer service environment
  • Ability and flexibility to handle scheduling multiple job sites and spontaneous/simultaneous work requirements
  • Ability to obtain an Airport Badge
  • Ability to work independently and exercise discretion, initiative, judgment and common sense to complete job responsibilities professionally and within destination marketing guidelines
  • In-depth knowledge of Visit Anchorage members and  local and regional businesses
  • Detailed knowledge of and a passion for Anchorage as a destination is a must
  • Demonstrated effective time management skills, organizational skills, self-motivation, flexibility, and ability to manage multiple projects
  • Excellent oral communication skills and ability to speak one-on-one or to groups, in person as well as by phone; work requires people interaction skills, heavy public contact, and ability to work with numerous personalities, crowds and pressure
  • Excellent written communication skills to compose edit and proof advertisements, copy, business correspondence, and reports
  • Advanced computer skills with a major emphasis on file maintenance including working knowledge of MS Windows, MS Office 2013, database software, and other relevant software
  • Working knowledge of, and ability to perform basic troubleshooting for, standard office equipment including, fax machines, phones, copier, and scanners
  • Work requires a valid Alaska driver’s license

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands:  While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use hands to finger, handle or feel; reach with hands and arms; to or hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.
  • Work environment:  The noise level in the work environment is usually moderate. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.   The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.