Downtown Anchorage seen with the Alaska Range to the north.
Ken Graham

Tour Guide & Customer Service Assistant - 907 Tours

Wednesday, January 29, 2020

Since 2009, 907 Tours has provided exceptional, small-group ( 4 – 12 guests) half- and full-day soft eco-adventure guided tours from Anchorage, Alaska to over 11,000 happy guests. We’re looking for a special person to add to our small, local team and earn great pay with bonus incentives for the 2020 season (May – September, with low-season extension potential). View the full job description here.

The ideal candidate:

  • Local to Anchorage/Alaska at large.
  • Experience showing guests the Turnagain Arm and its attractions – Portage Glacier, Alaska Wildlife Conservation Center, etc. – as well as Anchorage itself.
  • Wider knowledge of Alaska history, culture, environment and a thirst to always learn more.
  • Personable and comfortable working with the public, whether in-person, on the telephone or electronically.

As a 907 Tours team member, your responsibilities will include:

  • Daily liason with company and owner and co-workers as needed
  • Contacting and picking up guests
  • Engaging and interacting with the guests, providing narration and informative discussion of the Southcentral region and Alaska overall
  • Capturing photos and videos of guests enjoying our tours
  • Ensuring guest safety and satisfaction from pick-up to drop-off
  • Providing as-needed office support, including telephone guest support and in-coming inquiries, taking bookings, representing 907 Tours face-to-face with local concierges and other partners

Ideal candidates will have the following guiding & office experience:

  • Guiding experience (1 year minimum)
  • Driving experience (up to 15-passenger vans; Class C not required) and a pristine driving record
  • Back- and/or front-office experience/capabilities, particularly customer service via telephone and electronically
  • Knowledge and enthusiasm about Southcentral Alaska, its natural and historical features
  • Comfortable using mobile technology (text, photography)

Ideal candidates will have the following personality traits:

  • Engaging, friendly, patient demeanor
  • Loves being in service to current guests.
  • Excited about sharing your enthusiasm for traveling in Alaska with 907 Tours to future potential guests via email and phone
  • This position requires a responsible, enthusiastic person with a variety of knowledge and excellent “soft skills”. A drive and desire to keep learning and improving is essential.

How to apply to be a part of the Award-Winning Team

  1. Visit our website and review closely the type of tours we do: https://www.907toursalaska.com/
  2. Your cover letter explaining why your previous professional experience supports your success in this position and our tours.
  3. Your CVs with required qualifications from above.
  4. Your hourly starting wage request (within adventure travel/ecotourism industry standards).
  5. A minimum of three contactable references. 1. References (email and telephone details for all recent references).
  6. A friendly, professional, clear, head and shoulders photograph or short video.
  7.  Return all application materials to 907tours@gmail.com