GoNorth Travel, LLC is a family-owned Tourism company with a large RV and SUV rental fleet. We are looking for a highly motivated Reservation Specialist for our Anchorage station. We offer an extensive fleet of truck campers, motorhomes, SUVs, and an ever-growing Travel Center that organizes all parts of your vacation in Alaska and the Yukon. With rental stations in Anchorage, AK, Fairbanks, AK, Whitehorse, YT, and Algona, Seattle, WA, we offer one-way rentals between all of our stations, allowing the customers to include more destinations in their visit to this great land.

Responsibilities include:

• Answer inquiries on the phone, by email, and live chat.
• Prepare and send out quotes to direct clients and Tour Operators.
• Confirm reservations.
• Obtain payment for reservations over the phone or online.
• Answer all booking-related questions, including questions concerning insurance.
• Review and update information in the in-house reservations database.
• Review and update availability daily.
• Other related duties as assigned.

During the busy summer season, the following responsibilities are included as well:

• Assisting the Prep Department with cleaning vehicles when required.
• Complete quality checks before handing out vehicles.
• Welcoming guests to GoNorth and collecting guests’ arrival and departure information.
• Explain and hand out vehicles to customers.
• Explain rental agreements to customers.
• Evaluate returned vehicles.
• Notify the RV Technicians if damage has occurred, and repair or maintenance is required for the unit.
• Enter all relevant information into an in-house database and other duties as assigned.

Minimum Qualifications:

• High School Diploma
• Excellent English language skills (reading, writing, speaking); German language skills a plus.
• Strong computer skills (proficient in MS Office applications)
• Ability to work independently and with the highest accuracy within required time frames.
• Ability to multi-task
• Good team player

Starting pay: $21.00 - $23.00/hour DOE

Benefits:

• 401(k) matching
• Employee discounts, travel passes
• Paid time off
• Paid sick leave
• Training/education

Schedule:

• 8-hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Open from: 01/31/2024
Open until: 02/29/2024

Submission Instructions: Please apply by sending your resume and application to human.resources@gonorth-alaska.com.

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