Downtown Anchorage seen with the Alaska Range to the north.
Ken Graham

Front Office Manager - Aviator Hotel Anchorage

Monday, February 11, 2019

The primary responsibility is to manage the front office of the Aviator Hotel Anchorage and to assist the General Manager where needed. You will also be responsible for scheduling and training staff along with coaching and counseling and ensuring the highest levels of guest satisfaction are in compliance with company standards. Resolving customer complaints, anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance. Liaise with front office staff and housekeeping to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues. Review and ensure the accuracy of all reservations received from various reservations sources including OTAs.

Review the full job description. Send resume to the General Manager at rcomer@ak.net.