About Us:
We are a team of about 20 in the summer months, working from our midtown Anchorage office. Out our windows we have some pretty great views of the Chugach Mountains to the east, and, on a clear day, can even glimpse the tip top of Denali to the north. The heart of our company is our stellar reservation team. They're the best in the business, regularly receiving an overall rating of 4.9 out of 5 stars in post-trip reviews from guests. In fact, 98% of those guests also say they would recommend Alaska Tour & Travel to a friend, a number we're quite proud of. Alongside our Alaska Travel Specialist are staff in inventory, accounting, operations, marketing, and Park Connection Motorcoach operations who all work together to make sure our client’s Alaska vacations runs like clockwork. We have a little fun, too, so when not hard at work you will often find us enjoying beautiful Alaska in a variety of ways. From hiking and biking to outdoor concerts and trying out the latest eatery, we do our best to enjoy all our home has to offer.
Position Title: Seasonal Alaska Travel Specialist
Job Description:
As an Alaska Travel Specialist, you will be on the front lines, engaging with potential visitors and assisting them in planning unforgettable journeys to Alaska. Your responsibilities include communicating with guests by phone and email, utilizing our internal reservation system to manage and facilitate the booking process. A typical day involves processing leads, responding to inquiries, preparing quotes, handling payments, distributing travel documents, and various office duties. During the operational season (May-September), you will also contribute to Park Connection Motorcoach operations, ensuring smooth passenger check-in and boarding.
Duties:
• Process leads and travel inquiries using our computerized reservation system.
• Respond to general Alaska travel inquiries via phone and email.
• Monitor and manage reservations through the confirmation process.
• Process deposit and final payments.
• Distribute travel documentation.
• Provide exceptional customer service to ensure client satisfaction.
• Assist in checking in passengers for the Park Connection Motorcoach, tagging luggage, providing local directions, and ensuring smooth boarding processes.
Work Schedule:
This position is a seasonal role. Employment begins as early as December and runs through mid-September (September 20th). Extended contracts may be available after successfully completing a full season with our team. Our office operates 7 days a week from January through September, with morning shifts starting as early as 5:30am and afternoon shifts ending as late as 7pm. This position will have Saturday and Sunday shifts required. Good Fit for: Individuals looking for experience within the Alaska travel industry will find this position a good fit. This position would be great for someone that has had a seasonal role in Alaska and is looking to expand on their tourism experience. This is a great role for college students that are looking for part time or weekend work in the winter and then rolling into full time work (40 hours/week) once the summer break commences. This seasonal role would be great for anyone that is looking for some winter flexibility to travel with job security upon return.
Starting Wage: $20.00/hr. plus end of season bonus
Benefits May Include: Training/education, Travel passes or discounts
Submission Instructions: Applications can be found at www.alaskatravel.com/jobs and sent to jobs@alaskatravel.com. For more information or to apply in person, come visit our office at 3900 Arctic Blvd Suite 304 in Anchorage.
Open From: 12/3/2024
Open Until: 01/31/2025
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