Privacy Policy

 

What This Privacy Policy Covers

This policy covers how the Anchorage Convention & Visitors Bureau dba Visit Anchorage treats personal information collected and displayed on the official Visit Anchorage website, Anchorage.net.

Visit Anchorage is committed to providing excellent service to all visitors of this website, and respects the privacy of those who use this website. Visit Anchorage understands that some users may have questions about how this website collects and uses information that may be provided to us, and has prepared this statement to disclose our privacy policies and the principles that govern this website.

Visit Anchorage policies do not generally apply to the practices of companies that Visit Anchorage does not own or control, or to people that Visit Anchorage does not employ or manage.  Accordingly, Visit Anchorage is not responsible for the actions, quality, content, or privacy policies of other websites that may be linked to this website.

This page describes current Visit Anchorage practices, and may be updated from time to time if required by revisions to this website or Visit Anchorage policy.

Information Collection & Use Practices

This website does not collect personally identifiable information from users when browsing this website and/or requesting Web pages from the Visit Anchorage server except to the extent that it is voluntarily and knowingly provided. This means that Visit Anchorage will not know your name, email address, or any other personally identifiable information just because you browse the website unless you:

  • Access the website from a link in an email that we sent
  • Log in as a Visit Anchorage member or travel trade client
  • Request print or electronic materials including the Official Anchorage Visitors Guide
  • Contact Visit Anchorage via email with a direct inquiry
  • Send a direct email through the Business Directory to selected businesses
  • Subscribe to receive email communications offered on this website
  • Sign up for a Visit Anchorage promotion or sweepstakes
  • Use our "Forward-to-a-friend" email service

Uses of Information

 

Newsletters

If you wish to subscribe to a Visit Anchorage newsletter(s), we will use your name and email address to send the newsletter to you. Subscribers will always be provided with means to unsubscribe. (Please see the “Choice and Opt-out” section in the website.)

Meeting Planner RFP

We may share limited data from the RFP form with relevant vendors as we work with them to obtain the most beneficial proposals for your consideration.

Service-related Announcements

Visit Anchorage may send strictly service-related announcements to members, customers, or other account holders whenever it is necessary to do so. For instance, if certain services that you may use are temporarily suspended for maintenance, Visit Anchorage might send you an email notification.

Generally, you may not opt-out of receiving service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Visit Anchorage members may opt out from receiving email blast notifications and electronic newsletters. Please note, however, that members might still be contacted via email with specific account service-related matters unless explicitly requested not to through a Visit Anchorage membership sales representative.

Customer Service

Based upon your Web application and the personally identifiable information you provide, Visit Anchorage may send a welcoming email to verify your username and password. Visit Anchorage will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Choice/Opt-out

Visit Anchorage provides you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.

If you no longer wish to receive our newsletter and promotional communications or if you suspect your information was given without your consent, you may opt-out of receiving them by following the instructions included in each newsletter or communication, by sending an email request to info@anchorage.net or writing to Visit Anchorage Web Programs, 524 W. Fourth Ave., Anchorage, AK 99501.

If you asked to receive additional information from Alaska businesses but no longer wish to receive it, Visit Anchorage will ask those businesses to remove your contact information from their database. However, we do not control and are not responsible for the use of your personally identifiable information by third parties, and cannot guarantee that businesses with whom we may share information will never use your personally identifiable information in a way contrary to our organization’s policy.

Information Sharing and Disclosure

 

Aggregate Information (non-personally identifiable)

 

Visit Anchorage may share aggregated demographic information about the Visit Anchorage user base with Visit Anchorage members, advertisers, and others in its sole discretion. This information does not identify individual users. We do not link aggregate user data with personally identifiable information. Organizations that we work with to promote Anchorage as a community are typically given access to aggregated demographic information compiled by Visit Anchorage.

Personally Identifiable Information

Visit Anchorage does not share email addresses with third parties unless the user has voluntarily supplied their contact information for the explicit purpose of receiving additional information from Alaska businesses. Anchorage.net users may also choose to solicit information directly from Visit Anchorage members by providing their email address and other personal information to those members.

Your personal information collected by Visit Anchorage will not be disclosed to third party businesses unless you give your permission. Email subscribers will only receive the information they requested, and can change their email subscription preferences at any time.

Any personal information collected by Visit Anchorage may be disclosed to appropriate law enforcement agencies as may be required or as may be deemed appropriate by Visit Anchorage. Information will be given to law enforcement personnel without a subpoena or court order whenever necessary to assist in the investigation of the use of our services in conjunction with illegal activity.

Promotions that are hosted on Anchorage.net may be co-sponsored by Visit Anchorage and other companies, or may be sponsored by companies other than Visit Anchorage. Some or all of the data collected during a promotion may be shared with such sponsors or others as may be identified on the applicable entry form or other promotional material. Whenever data is to be shared in this manner, notice will be given prior to the time of data collection or transfer.

Agents

We may use an outside shipping company to fulfill orders, and/or a credit card processing company to bill for goods and services we sell. These companies are not permitted to retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We may use third parties to provide email distribution on this website. If you sign up to receive email newsletters, we will share personally identifiable information such as your email address and name as may be necessary for the third party to provide the services you request. These third parties are prohibited from using your personally identifiable information for any other purpose.

Log Files

As is true of most websites, Visit Anchorage gathers certain information automatically and stores it in log files in order to analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base as a whole. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Information collected in this manner does not identify individual users, and Visit Anchorage does not link this automatically-collected data to personally identifiable information.

Visit Anchorage uses "cookies" to gather non-personally identifiable information about visitors to our site in the aggregate (such as referring websites and whether users have previously visited the site, etc.) in order to track marketing effectiveness, analyze website use, and provide continual improvements for our users.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Visit Anchorage uses cookies on this website, but does not link the information stored in cookies to any personally identifiable information you submit while on this website.

Visit Anchorage uses both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie may remain on your hard drive for an extended period of time, in accordance with the parameters you may have selected when your Internet browser was installed or configured. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

Visit Anchorage set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance their experience on our site.

If your Internet browser has been configured to reject cookies, you may still use our site, but your ability to use some areas of this website, including contest entries, surveys, and other applications, may be limited.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change in the appropriate Visit Anchorage member or travel trade account center, through an email communication, by sending an email request to info@anchorage.net or writing to Visit Anchorage Web Programs, 524 W. Fourth Ave., Anchorage, AK 99501.

Security

The security of your personal information is important to Visit Anchorage. Whenever we ask you to enter sensitive information (such as credit card numbers or identification numbers) on our website forms, such information is encrypted using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it has been received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Visit Anchorage strives to protect personal information, we cannot ever guarantee its absolute security.

If you have any questions about security on our website, you can send email to us at info@anchorage.net.

External Links

This site contains links to other sites. Visit Anchorage is not responsible for the privacy practices, actions, quality or the content of such websites.

Send any questions about this privacy statement, the practices of this website, or your dealings with this website, please visit the Contact Us page.